Jul 11, 2022, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about which regime(s) you're eligible for compensation under, or which would be more favourable, this is the correct thread.
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
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May 25, 2024, 9:36 am
#721
seks
Join Date: Aug 2012
Posts: 443
AC204 May 25. Can someone find out what's with the delay? We have been sitting on the tarmac
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May 25, 2024, 9:54 am
#722
HerpaYvr
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,377
Originally Posted by seks
AC204 May 25. Can someone find out what's with the delay? We have been sitting on the tarmac
It is raining in Vancouver
And the plane is wet!
billdokes likes this.
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May 25, 2024, 11:24 am
#723
seks
Join Date: Aug 2012
Posts: 443
Originally Posted by HerpaYvr
It is raining in Vancouver
And the plane is wet!
Ya it was raining when we departed
Forgot I have subscription to EF lol
DOAC204/25MAY* OPERATIONAL FLIGHT INFO * AC 204 0 SA 25MAY24 CITY INFO HOUR (LOCAL) YVR ESTIMATED TIME OF DEPARTURE 0845 DELAY OPERATIONS CONTROL LEFT THE GATE 0844 TOOK OFF 0910 PLANE IS LATE (IN HOURS MINUTES) 0034 OPERATIONS CONTROL ESTIMATED TIME OF ARRIVAL 1111 YYC YYC AIRCRAFT LANDED 1112 ARRIVED 1119 *1A PLANNED FLIGHT INFO* AC 204 0 SA 25MAY24 APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL YVR 0810 SA JCDZPR/B Y/- 7M8 1:26 BMUHQVWSTLK/- GF/- YYC 1036 SA 1:26COMMENTS- 1.YVR YYC - DEPARTS TERMINAL M 2.YVR YYC - MCT FLIGHT TRACKING D/D 3.YVR YYC - 3/ ENTERTAINMENT ON DEMAND 4.YVR YYC - 9/ NON-SMOKING 5.YVR YYC - 12/ IN-SEAT POWER SOURCE 6.YVR YYC - SECURED FLIGHT 7.YVR YYC - ET/ ELECTRONIC TKT CANDIDATE 8.YVR YYC - J16Y153 9.YVR YYC - CO2/PAX* 72.58 KG ECO, 72.58 KG PRE (*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR CONFIGURATION- 7M8 J 16 Y 153 >
To top it off, my checked luggage isn't on this flight as per notification from AC. This is the one time I forgot to place my Smartag in the luggage
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May 25, 2024, 11:42 am
#724
billdokes
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 1,139
Originally Posted by seks
Ya it was raining when we departed
Forgot I have subscription to EF lol
To top it off, my checked luggage isn't on this flight as per notification from AC. This is the one time I forgot to place my Smartag in the luggage
If I'm reading all of this correctly, you were on the flight, so wouldn't that give you the best access as to why it was being delayed by say, asking the SD?
Per EF it looks like it left the gate at 0844 and took off at 0910...so 26 mins? Not exactly an extended taxi time at YVR depending on ramp congestion, flow control due to weather, etc..
Why is in the 'delayed flight compensation' thread? Per AC, the flt left 34 mins late and arrived 43 mins late, not really compensation eligible.
Hopefully your bags show on the next flight...if not, maybe you can find some compensation there.
zappy312 likes this.
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May 25, 2024, 9:36 pm
#725
Thegreatoggy
Join Date: Mar 2016
Posts: 13
Hi all,
can anyone with an EF subscription tell me what’s the “official reason” why AC1978 was delayed by 3h30h on May 17Th?
AC is saying it wasn’t their fault…
thanks
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May 26, 2024, 11:34 am
#726
tomvancouver
Join Date: Feb 2006
Programs: AC75 MM
Posts: 969
Originally Posted by Thegreatoggy
Hi all,
can anyone with an EF subscription tell me whats the official reason why AC1978 was delayed by 3h30h on May 17Th?
AC is saying it wasnt their fault
thanks
EF only has data going back a week. However, looking on FlightAware, it appears that the incoming was delayed, and that incoming also delayed, and that incoming also delayed. My understanding is that at some point, AC is responsible, as they had enough advance notice of these rolling delays and potentially could sub a different crew/plane. Also not helped by it being a Rouge flight.
Maybe others can chip in as to your chances for any comp.
TV guy, canadiancow and Thegreatoggy like this.
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May 26, 2024, 12:22 pm
#727
canadiancow
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,627
Originally Posted by tomvancouver
EF only has data going back a week. However, looking on FlightAware, it appears that the incoming was delayed, and that incoming also delayed, and that incoming also delayed. My understanding is that at some point, AC is responsible, as they had enough advance notice of these rolling delays and potentially could sub a different crew/plane. Also not helped by it being a Rouge flight.
Maybe others can chip in as to your chances for any comp.
If you actually escalate it, I think you have a decent chance of winning if AC's cause is "weather affecting the inbound's inbound's inbound's inbound's inbound's inbound's inbound's inbound's inbound".
If you just argue with AC, you have no chance.
Personally (not legally), I have sympathy for (e.g.) AC's CPH-YUL being delayed because YYZ-CPH was delayed due to weather. CPH is not a hub, and there isn't anything they could actually do to avoid the subsequent delay once the first delay becomes known. They can't just send another aircraft to CPH... they already have one that they really want to get there.
I have no sympathy for when weather in SFO "delays" a YYZ-YYT flight.
vancouver25k, Thegreatoggy and shcboomer like this.
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ttb217
Join Date: May 2012
Posts: 68
Flight Cancellation
Hi, I would like to get this groups feedback. Our flight was originally delayed (would have arrived 9 hours after original arrival time) then finally cancelled. At this point it was past midnight and the gate agents were offering to book hotels for everyone. Because I had a little one, I asked if we could book directly rather than wait in line and she said yes and we would get reimbursed.
I submitted the claim but Air Canada refuses to reimburse me since Im not considered out of town (lesson learned). However, I also paid for the hotel at my destination that I also cant get reimbursed so now Im out $1k in total with no recourse in sight. Both stays are with Marriott and was booked through the AMEX Marriott business card.
Does anyone have any suggestions? I will keep emailing Air Canada but I just cant believe theres nothing and it wasnt even our fault the flight was cancelled.
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Jun 2, 2024, 4:05 pm
#729
Stranger
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,866
Originally Posted by ttb217
Hi, I would like to get this groups feedback. Our flight was originally delayed (would have arrived 9 hours after original arrival time) then finally cancelled. At this point it was past midnight and the gate agents were offering to book hotels for everyone. Because I had a little one, I asked if we could book directly rather than wait in line and she said yes and we would get reimbursed.
I submitted the claim but Air Canada refuses to reimburse me since Im not considered out of town (lesson learned). However, I also paid for the hotel at my destination that I also cant get reimbursed so now Im out $1k in total with no recourse in sight. Both stays are with Marriott and was booked through the AMEX Marriott business card.
Does anyone have any suggestions? I will keep emailing Air Canada but I just cant believe theres nothing and it wasnt even our fault the flight was cancelled.
Simplest: does your amex provide insurance?
billdokes likes this.
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Jun 2, 2024, 6:59 pm
#730
canadiancow
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,627
I have had 100% success calling destination hotels when I've had delays/cancellations, getting that night cancelled for free.
As for reimbursem*nt for the local hotel, I'm not even sure what you're legally entitled to if you're local.
billdokes likes this.
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Jun 3, 2024, 6:19 am
#731
zappy312
Join Date: Apr 2016
Posts: 631
Originally Posted by ttb217
Does anyone have any suggestions? I will keep emailing Air Canada but I just cant believe theres nothing and it wasnt even our fault the flight was cancelled.
What was the reason for the delay? If it's one where APPR dictates hotel should be provided, I think APPR doesn't distinguish if you're local or not.
That being said, hotel at the originating point is very hard, AC On My Way (back when that was a thing) really tried to get me to take cash for ground transportation reimbursem*nt instead of hotel, since I ended up in transit at my origin. It took a lot of intervention and that was with OMW.
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Jun 3, 2024, 10:16 am
#732
smuncky
Join Date: Apr 2018
Location: YYZ
Programs: Bonvoy Plat
Posts: 88
can anyone help me out and look up the details on EF for the flight delay for AC508 on May 28?
gate agent said it was due to crew timing out, but just want to confirm that and have some backup if AC tries to deny compensation for some reason.
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Jun 3, 2024, 10:35 am
#733
Bohemian1
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,293
Originally Posted by smuncky
can anyone help me out and look up the details on EF for the flight delay for AC508 on May 28?
EF won't yield anything that far back.
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Jun 3, 2024, 10:53 am
#734
klif01
Join Date: Nov 2023
Posts: 42
Just thought I would share a status update on my complaint. AC800 on 11/30 delayed 3:50. Requested $400 and reimbursem*nt of meals. After reviewed by the CTA, they ruled in AC favor as an unscheduled mechanical issue on the aircraft interphone system. Guess it was making some static noise or something. They did order AC to re-imburse me for my meals by 5/22, but I have yet to see any of that.
Sure was a lot of effort by many people to go through this whole process, and very disappointing communication from AC during the delays as well. Oh well.
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Jun 3, 2024, 4:57 pm
#735
zappy312
Join Date: Apr 2016
Posts: 631
Originally Posted by klif01
Just thought I would share a status update on my complaint. AC800 on 11/30 delayed 3:50. Requested $400 and reimbursem*nt of meals. After reviewed by the CTA, they ruled in AC favor as an unscheduled mechanical issue on the aircraft interphone system. Guess it was making some static noise or something. They did order AC to re-imburse me for my meals by 5/22, but I have yet to see any of that.
Sure was a lot of effort by many people to go through this whole process, and very disappointing communication from AC during the delays as well. Oh well.
Fwiw the communication AC originally gave you was found by the CTA to be the correct assessment of the situation...
Your flight AC800 to Dublin is delayed due to additional time needed for an unscheduled maintenance issue...Your flight AC800 to Dublin is delayed further until 00:30 due to additional time needed to substitute aircraft....
billdokes likes this.
Last edited by zappy312; Jun 3, 2024 at 8:21 pm
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