How to unlink g Xchange inc, Gcash to PayPal (2024)

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Hello -

For 3 weeks I've been trying to link my GCash account to Paypal for "preapproved payments", which will allow me to 'cash-in' money from my PayPal act to GCash act in the Philippines where I now live.

Every time I go thru process to link, I get an approval email from Paypal, then immediately after, another email that says my G-Xchange preapproved payment is cancelled. This happened at least 10 times, and Gcash support can't seem to figure it out. (see photo below as reference email)

I think it's a security thing with Paypal, but there's no way of knowing as there's no support I can receive from Paypal. This is a desperate cry for help!

Look forward to some guidance or resolution. Maybe it's not possible after all 😕

PS this is photo of email says it's approved, then another one comes (1 min later) that says it's cancelled....

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@iLyon

Your problem is probably because you are still using a U.S registered paypal account?

Hello Kernolass -

Firstly, thanks for the time to respond and finally provide a logical answer to why I am having this repeated in issue in the first place. It hadn't made sense until now that GCASH would function solely with a Philippines PayPal act.

The truth is, I reside here in the Philippines but still have my permanent residence in the US where I often use my US-based PayPal act. I do have my bank linked to the one, and don't plan to use a bank here in the Philippines. Only GCash is needed here.

I'm would like that PayPal would understand this and provide a mechanism to link my US acct to Philippines Gchash.

Here's to hoping!

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@iLyon

Its risky using another countries paypal account in a country specific country, you may be able to use it but I have seen lots of folks doing to being permanently limited once you start using it internationally, so be careful.

You are allowed x2 paypal accounts so you could have one in each country BUT unfortunately x1 has to be personal and the other x1 has to be a business account.

https://www.paypal.com/us/cshelp/article/can-i-change-the-address-on-my-paypal-account-to-another-co...

Thanks for providing this option. I assume I'll need a whole new account and login with PayPal Business. Going to try that route and hope for the best.

Take care!

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Just circling back on this, I did finally get GCash to confirm that a US Paypal account cannot be linked to GCash act in the Philippines. GCash support was very slow to respond after repeated attempts, but glad to confirm what this advisor here had shared to quit banging my head....

I have tried to set up a new business Paypal act, but didn't put in a philippines address. It's a work in progress to see if that solution works, but honestly, too much of a hassle... Easier to just take out cash from machine and cash-in at a grocery store.

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@maribelbacila

See if this link helps?

https://help.gcash.com/hc/en-us/articles/360019948834-How-do-I-link-my-PayPal-to-GCash-